Informativa sui rimborsi

VEXTRO | REFUND & RETURN POLICY

Thank you for shopping at Vextro. We want to ensure you have the best experience with our tech gear. If you are not entirely satisfied with your purchase, we’re here to help.

1. 30-Day Return Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

     

  • In the original packaging.

     

  • Accompanied by the receipt or proof of purchase.

     

2. Returns Process

To initiate a return, please contact our support team at infovextro@gmail.com. Please include your order number and photos of the product.

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    Return Address: Once your return is authorized, we will provide you with the shipping address in Italy.

     

  • Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

  • If your return is approved, we will initiate a refund to your original method of payment (e.g., Credit Card, PayPal).

     

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or a full refund at no extra cost to you. We may ask for a video or photo proof of the defect to speed up the process with our suppliers.

5. Items Not Eligible for Return

  • Items on clearance/final sale.

  • Products that show clear signs of use or damage not caused by our shipping.